24/7 Support Center

Find answers to your questions, troubleshooting guides, and get help from our support team anytime.

How can we help you?

Browse our help categories to find the information you need

Account & Login

Help with account creation, login issues, password reset, and profile management.

Payments & Deposits

Information about deposits, withdrawals, payment methods, and transaction issues.

Games & Gameplay

Game rules, technical issues, bonus features, and gameplay troubleshooting.

Bonuses & Promotions

Understanding bonus terms, claiming promotions, and wagering requirements.

Technical Support

App installation, connectivity issues, device compatibility, and performance problems.

Security & Privacy

Account security, data protection, responsible gaming, and privacy settings.

Frequently Asked Questions

Quick answers to the most common questions

How do I create a new account?

To create a new account: 1) Download the 918Kaya app, 2) Click "Register" on the login screen, 3) Fill in your personal details, 4) Verify your email address, 5) Complete the registration process. Make sure to use accurate information as it will be used for account verification.

What payment methods are accepted?

We accept various payment methods including: Bank transfers (BSP, ANZ, Westpac), E-wallets (PayPal, Skrill), Mobile payments (Digicel, bmobile), and Cryptocurrency (Bitcoin, Ethereum). Minimum deposit is K20 for most methods.

Why are games loading slowly or not at all?

Game loading issues can be caused by: Poor internet connection, outdated app version, insufficient device storage, or server maintenance. Try restarting the app, checking your internet connection, or updating to the latest version.

How do I reset my forgotten password?

To reset your password: 1) Go to the login page, 2) Click "Forgot Password", 3) Enter your registered email address, 4) Check your email for reset instructions, 5) Follow the link to create a new password. If you don't receive the email, check your spam folder.

How long do withdrawals take to process?

Withdrawal processing times vary by method: E-wallets (1-2 hours), Bank transfers (1-3 business days), Cryptocurrency (30 minutes - 2 hours). All withdrawals are processed within 24 hours of approval, excluding weekends and public holidays.

The app keeps crashing. What should I do?

If the app crashes frequently: 1) Force close and restart the app, 2) Restart your device, 3) Clear the app cache, 4) Update to the latest version, 5) Free up device storage space. If problems persist, contact our technical support team.

Troubleshooting Guides

Step-by-step solutions for common issues

Connection Issues

  1. 1 Check your internet connection and try loading other websites
  2. 2 Switch between WiFi and mobile data to test connectivity
  3. 3 Restart your router or modem if using WiFi
  4. 4 Clear app cache and data, then restart the app
  5. 5 Contact your ISP if connection problems persist

App Installation Problems

  1. 1 Ensure you have sufficient storage space (at least 100MB free)
  2. 2 Enable "Unknown Sources" in your device security settings
  3. 3 Download the APK file from our official website only
  4. 4 Disable antivirus temporarily during installation
  5. 5 Restart your device after successful installation

Login Problems

  1. 1 Double-check your username and password for typos
  2. 2 Ensure Caps Lock is off and check keyboard language
  3. 3 Clear browser cache or app data
  4. 4 Try logging in from a different device or browser
  5. 5 Use the "Forgot Password" option if needed

Payment Issues

  1. 1 Verify your payment method has sufficient funds
  2. 2 Check if your bank/card supports online transactions
  3. 3 Ensure you're within daily/monthly transaction limits
  4. 4 Try using a different payment method
  5. 5 Contact our payment support team for assistance

Still need help?

Our support team is available 24/7 to assist you with any questions or issues.

Contact Support Live Chat