Privacy Policy
Your privacy is important to us. This policy explains how we collect, use, and protect your personal information when you use 918Kaya PNG services.
Table of Contents
1. Overview
918Kaya PNG ("we," "us," or "our") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application, website, and related services.
By using our services, you consent to the collection and use of your information as described in this policy. If you do not agree with our practices, please do not use our services.
Our Commitment
We are committed to maintaining the highest standards of data protection and privacy. Your trust is essential to our business, and we take our responsibility to protect your information seriously.
2. Information We Collect
Personal Information
We collect personal information that you voluntarily provide to us when you:
- Register for an account
- Make deposits or withdrawals
- Contact customer support
- Participate in promotions
- Subscribe to newsletters
| Data Type | Examples | Purpose |
|---|---|---|
| Identity Data | Name, date of birth, gender | Account verification, age verification |
| Contact Data | Email, phone number, address | Communication, account security |
| Financial Data | Payment methods, transaction history | Processing payments, fraud prevention |
| Technical Data | IP address, device info, browser type | Service optimization, security |
| Usage Data | Game preferences, session duration | Personalization, service improvement |
Automatically Collected Information
We automatically collect certain information when you use our services:
- Device information (model, operating system, unique identifiers)
- Log information (access times, pages viewed, IP address)
- Location information (general geographic location)
- Usage patterns and preferences
3. How We Use Your Information
We use your personal information for the following purposes:
Service Provision
- Creating and managing your account
- Processing transactions and payments
- Providing customer support
- Delivering requested services and features
Legal and Security
- Verifying your identity and age
- Preventing fraud and money laundering
- Complying with legal obligations
- Enforcing our terms and conditions
Communication and Marketing
- Sending important account notifications
- Providing promotional offers (with consent)
- Conducting surveys and research
- Improving our services
6. Data Security
We implement comprehensive security measures to protect your personal information:
Technical Safeguards
- SSL/TLS encryption for data transmission
- Advanced encryption for data storage
- Regular security audits and penetration testing
- Multi-factor authentication options
- Secure payment processing systems
Organizational Measures
- Limited access to personal data on a need-to-know basis
- Regular staff training on data protection
- Incident response procedures
- Regular review and update of security policies
Your Role in Security
While we implement strong security measures, you also play a crucial role in protecting your account. Use strong passwords, enable two-factor authentication, and never share your login credentials.
7. Data Retention
We retain your personal information only as long as necessary for the purposes outlined in this policy or as required by law.
Retention Periods
- Account Information: Retained while your account is active and for 7 years after closure
- Transaction Records: Retained for 7 years for regulatory compliance
- Communication Records: Retained for 3 years
- Marketing Data: Retained until you withdraw consent
When we no longer need your information, we securely delete or anonymize it in accordance with our data retention policy.
8. Your Privacy Rights
You have several rights regarding your personal information:
Right to Access
Request a copy of the personal information we hold about you
Right to Rectification
Request correction of inaccurate or incomplete information
Right to Erasure
Request deletion of your personal information in certain circumstances
Right to Restrict
Request limitation of processing of your personal information
Right to Portability
Request transfer of your data to another service provider
Right to Object
Object to processing of your personal information for certain purposes
Exercising Your Rights
To exercise any of these rights, please contact our Data Protection Officer at [email protected]. We will respond to your request within 30 days.
9. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18 years of age.
If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information promptly. If you believe we have collected information from a child, please contact us immediately.
10. International Data Transfers
Your information may be transferred to and processed in countries other than Papua New Guinea. When we transfer your information internationally, we ensure appropriate safeguards are in place:
- Adequacy decisions by relevant authorities
- Standard contractual clauses
- Binding corporate rules
- Certification schemes
11. Policy Changes
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we make changes, we will:
- Post the updated policy on our website
- Update the "Last Modified" date
- Notify you of significant changes via email or app notification
- Obtain your consent for material changes where required
We encourage you to review this policy periodically to stay informed about how we protect your information.
12. Contact Information
If you have questions about this Privacy Policy or our data practices, please contact us:
Data Protection Officer
- Email: [email protected]
- Address: 918Kaya PNG Data Protection Office
- Phone: +675 9829142
General Support
- Email: [email protected]
- Live Chat: Available 24/7 through our app
- Contact Form: Contact Us Page
Questions About Your Privacy?
Our Data Protection Officer and privacy team are here to help with any questions or concerns about your personal information.
Contact Privacy Team
